The Brand
Loop Earplugs is a phenomenal brand whose popularity is unmatched in the ear health and noise cancelling space. With a clear focus which spans from enhancing social experiences to developing new innovative products which provide solace for their neuro-divergent customer base and everything in between. They truly are a unique and truly inspirational business.
Founded back in 2016 by two friends who shared a love of loud music yet a passionate hatred for that ‘ringing’ in your ears the next day… Loop has grown to be one of the most popular earplug brands globally. With their dedication to combining the importance of ear health and hearing protection with fashion, style and variety, their business has experienced phenomenal growth over the past nine years.
Expanding its reach into new territories through exceptional advertising campaigns and the use of well-known social media influencers has resulted in an increased need for exceptional fulfilment from all areas of the globe, and with the help of SCEND, Loop is well and truly smashing it when it comes to connecting their products to their customers in the UK.
The Challenge
As a global brand Loop Earplugs are dedicated to providing excellent service to their customers, no matter where they reside. As part of this international growth, they needed a fulfilment partner that could head up the entirety of their UK fulfilment process, serving as a primary partner and first point of contact for all of their UK customers. And for Loop, this is SCEND.
“Since SCEND acts as our primary 3PL partner, they serve as the first real point of contact for our customers, and we couldn’t feel more confident placing that responsibility in their capable hands.”
Working with the right partner was of the highest importance to Loop. Conducting thorough research Loop investigated a variety of 3PLs up and down the UK before deciding that SCEND would provide the best fit for their brands’ mission, values, and be the best addition to their extended team. A spokesperson from Loop stated that bring SCEND on board to be their primary partner and UK base has “proven to be the best descision” and over the past six months of working alongside SCEND they have experienced tremendous growth which has only been enhanced by our dedication to their brand, and providing their customers with the experience they deserved.
“Over the past six months, we’ve been working with the exceptional team at SCEND, and bringing them on board has proven to be one of our best decisions. We carefully looked into a variety of 3PL providers throughout the UK before selecting SCEND, and it truly feels like the perfect fit for our needs.”
Creating lasting relationships with true brand investments.
When it comes to creating lasting relationships with your 3PL it is important that both parties are on the same page when it comes to your visions and expectations. At SCEND we create a safe space for our clients in which we explore their wants and needs. Working as a true extension to your existing team, SCEND provide a dedication which is truly unmatched.
Loop have consistently praised the team at SCEND for their unparralled dedication to their brand and customers.
“It’s rare to find a company that doesn’t just meet expectations but consistently goes above and beyond with a wholehearted dedication to exceptional service.”
Don’t just meet expectations, exceed them.
Providing a fulfilment service, there are certain areas in which best practice truly is best. And when it comes to looking at other 3PL’s in the eCommerce space many provide a service which adhere’s to their clients wants and needs, providing an exemplary service which follows guidelines and best practice principles and processes. At SCEND we believe in true excellence and we strive to provide unparalled excellence for our customers and our customers customers – that is why we go above and beyond “best practice” to provide a service which truly puts you and your customers at the heart of it.
With not only a willingness, but also a desire to work alongside your existing team to help you realise your vision and reach new heights, the team here at SCEND are proud to be a true partner to each of our clients providing them with a unique experience which improves their revenue, retention rates and really homes in on your brands true potential and growth strategies. Something which Loop have recognised.
"They’ve proven themselves to be much more than a vendor; they’re a true partner, and we’re sincerely grateful for everything they’ve contributed to our business’s growth."
What Loop Earplugs had to say!
"Over the past six months, we’ve been working with the exceptional team at SCEND, and bringing them on board has proven to be one of our best decisions. We carefully looked into a variety of 3PL providers throughout the UK before selecting SCEND, and it truly feels like the perfect fit for our needs. Right from the outset, the entire team has shown remarkable expertise and prompt responsiveness, while also displaying a genuine investment in our brand—far beyond a typical client-provider relationship.
Since SCEND acts as our primary 3PL partner, they serve as the first real point of contact for our customers, and we couldn’t feel more confident placing that responsibility in their capable hands. It’s rare to find a company that doesn’t just meet expectations but consistently goes above and beyond with a wholehearted dedication to exceptional service. They’ve proven themselves to be much more than a vendor; they’re a true partner, and we’re sincerely grateful for everything they’ve contributed to our business’s growth. We’re excited to continue working with SCEND for many more years ahead!"
