eCommerce fulfilment services for growing DTC Brands

The evening window between 7–9PM represents peak eCommerce traffic, when the majority of online purchases are made. Working with an eCommerce fulfilment partner that offers a 9PM same-day dispatch cut-off means your customers can place orders later and still receive next-day delivery, a critical competitive advantage. At SCEND, our 9PM cut-off and 99.9% same-day dispatch rate ensures your customers are never left waiting, boosting brand loyalty and repeat purchase rates.

The eCommerce fulfilment process covers every stage of the post-purchase journey, from the moment stock arrives at our warehouse to the moment it reaches your customer's door. At SCEND, this begins with goods in, receiving, checking, and logging your inventory, followed by secure warehousing and real-time inventory management. When an order is placed, our AI-powered pick and pack process ensures accurate, efficient fulfilment before same-day dispatch through our carrier network. We also handle returns management, providing a seamless reverse logistics process that protects your customer experience end to end.‍

SCEND is a specialist eCommerce fulfilment and 3PL provider with over 10 years' experience supporting DTC and direct-to-consumer brands across the UK, Europe, and globally. We combine AI-powered pick and pack technology, a 9PM same-day dispatch cut-off, and fulfilment centres in both the UK and EU to give your brand a genuine operational advantage. As a B Corp Certified 3PL, we're also committed to sustainable fulfilment practices. Whether you're outsourcing fulfilment for the first time or switching 3PL providers, SCEND offers transparent pricing, seamless platform integrations, and a dedicated team focused on your growth.

eCommerce fulfilment costs vary depending on several factors including your monthly order volume, product dimensions and weight, storage requirements, and chosen shipping carriers. At SCEND, we offer fully transparent, tailored 3PL pricing with no hidden fees, covering goods in, warehousing, pick and pack, dispatch, and returns management. For a specific quote based on your business needs, visit our pricing page and one of our fulfilment experts will be in touch to build a solution around you.

SCEND integrates seamlessly with all major eCommerce platforms including Shopify, Magento, WooCommerce, BigCommerce, Amazon, TikTok Shop, and more. Integration is handled through direct API connections, meaning your orders flow automatically into our warehouse management system the moment a customer checks out, with zero manual intervention and no disruption to your existing operation. Most integrations are completed quickly so you can start fulfilling orders fast, with full visibility over your inventory and shipments from day one.

Most brands consider outsourcing their eCommerce fulfilment when in-house operations start to become a bottleneck to growth. Common triggers include shipping more than 500 orders per month, running out of storage space, spending too much management time on logistics, or struggling to maintain accuracy and same-day dispatch during peak periods like Black Friday and Christmas. Outsourcing to a specialist 3PL like SCEND frees you to focus on growing your brand while your fulfilment scales with you, without the hidden costs of staffing, warehouse space, and technology.

Sustainable eCommerce fulfilment means managing the post-purchase process in a way that minimises environmental impact, from eco-friendly packaging and reduced void fill, to optimised shipping routes that lower carbon emissions. As a B Corp Certified 3PL, SCEND is committed to greener fulfilment practices across our UK and EU operations. This includes rightsizing packaging to reduce waste, working with carriers committed to lower-emission delivery, and continuously measuring and reducing our environmental footprint. For brands whose customers care about sustainability, your choice of fulfilment partner is part of your environmental story.