Third-Party logistics (3PL) services for growing DTC brands.

A 3PL (third-party logistics) provider physically handles your fulfilment, storing your stock, processing your orders, and managing your returns. A 4PL (fourth-party logistics) provider takes a broader strategic role, managing and coordinating multiple logistics partners and supply chain functions on your behalf, often without owning any warehouse infrastructure themselves. For most growing eCommerce brands, a full-service 3PL like SCEND, which combines physical fulfilment with data-driven supply chain guidance, delivers the right balance of control, flexibility, and cost efficiency.

Switching 3PL provider is simpler than most brands expect. At SCEND, our onboarding team manages the entire transition — from coordinating the transfer of your inventory to our UK or EU fulfilment centres, to integrating your eCommerce platforms and setting up your warehouse management system. We work to ensure zero disruption to your order fulfilment during the move, with a dedicated account manager guiding you through every stage. Most brands are fully operational with SCEND within a matter of weeks.

Choosing the right 3PL partner is one of the most important operational decisions a growing eCommerce brand can make. Key factors to evaluate include: order accuracy rates (look for 99%+), same-day dispatch cut-off times, platform integrations (Shopify, Amazon, WooCommerce etc.), warehouse locations relative to your customer base, scalability during peak trading periods, transparent pricing with no hidden fees, and the quality of account management and communication. At SCEND, we're happy to share our performance metrics and walk you through exactly how we operate before you commit to anything.

3PL pricing varies depending on your order volumes, product dimensions and weight, storage requirements, and the level of service you need. Costs typically cover goods in, storage fees, pick and pack charges per order, outbound shipping, and returns handling. At SCEND, we offer fully transparent 3PL pricing tailored to your specific operation, with no hidden onboarding fees or surprise peak surcharges. Visit our pricing page to get a tailored quote from our team.

Yes. A full-service 3PL like SCEND handles both B2C (direct-to-consumer) eCommerce fulfilment and B2B fulfilment, including retail preparation and wholesale distribution. B2C fulfilment focuses on individual consumer orders, fast pick, pack, and same-day dispatch. B2B fulfilment involves larger consignments to trade accounts or retailers, with specific labelling, pallet configurations, and compliance requirements. Managing both channels through a single 3PL partner gives you unified inventory visibility and a consistent fulfilment standard across every route to market.