Expert global fulfilment services.

From eCommerce fulfilment and pick & pack to returns management and contract packing, SCEND offers a full suite of 3PL services built for growing brands. Explore what we offer, or get in touch to discuss your requirements.
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FAQ

Your eCommerce fulfilment services questions, answered.

What eCommerce fulfilment services does SCEND offer?

SCEND is a full-service 3PL offering eCommerce fulfilment, B2B fulfilment and retail preparation, pick and pack, returns management, contract packing, storage and warehousing, inventory management, personalisation, and goods in. Every service is managed in-house from our UK and EU fulfilment centres.

What is SCEND's same-day dispatch cut-off time?

SCEND operates a 9PM same-day dispatch cut-off, one of the latest in the UK fulfilment industry. Orders placed before 9PM are dispatched the same day, giving your customers access to next-day delivery even when they order late in the evening. SCEND maintains a 99.9% same-day dispatch rate across all orders.

How accurate is SCEND's pick and pack service?

SCEND maintains a 99.9% pick and pack accuracy rate. Every order goes through a triple-verification scan before dispatch to ensure the right products are packed correctly and shipped on time, every time.

Does SCEND handle B2B fulfilment as well as direct-to-consumer?

Yes. SCEND manages both B2C and B2B fulfilment from the same facilities. Our B2B fulfilment service covers wholesale distribution and retail preparation, including compliance requirements such as labelling, barcoding, and pallet configurations to meet retailer specifications.

Can SCEND manage my returns as well as outbound fulfilment?

Yes. SCEND offers a fully managed returns service covering customer receipt, quality inspection, reworking into saleable condition, and restocking. Every stage is tracked, enabling faster refunds and minimal inventory disruption.

Does SCEND integrate with my eCommerce platform?

SCEND integrates with all major eCommerce platforms including Shopify, Amazon, WooCommerce, Magento, TikTok Shop, and BigCommerce. Integrations are set up as part of the onboarding process with no disruption to your existing operation.

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